Last updated: 11 May 2023
Face-to-face, phone, email, mail or other business interactions with users of our Services and individual representatives of our customers, vendors or other businesses interested in our products and services.
This section regarding consent does not apply if you are based in the EEA+.
Information You Actively Submit: If you create an account with us, register for a free trial, order our Services, or contact or correspond with us for business purposes, we collect personal information about you and the company or other entity you represent, including the following:
Contact Data, which includes your name, title, username, organization, address, email address, phone number and fax number;
Account Information, which includes your Contact Data and the details of the Services you have ordered or purchased from us and any billing address and payment card details you provide to us; and
Correspondence Data, which includes your requests, comments, interests and any other information you actively provide to us.
Information Passively Submitted on our Services: When you use our Services, we collect information from or about the computer, phone or other device on which you have installed or from which you access our Services, and information about your usage of our Services, including the following:
Technical Data: The Internet protocol (IP) address used to connect your device to the Internet; browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the phone number you used to call us if you call us.
Usage Data: The full Uniform Resource Locator (URL) clickstream to, through, and from our Services, including date and time; cookie number; Services you viewed; your searches on our Services; session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Publicly Available Information: If you have identified yourself to us as a user of our Services or expressed interest in our products or services, we may collect personal information about you from publicly available sources including your organization and contact information. These publicly available sources include public profiles on company and professional networking websites.
We use the following categories of personal information for the following purposes:
Contact Data to communicate with you in relation to your account.
Account Information to: (i) create an account for you or the organization for which you work; (ii) manage the account; and (iii) fulfill your orders for products and services.
Correspondence Data to respond to any specific comments or questions you may have.
Technical Data and Usage Data to: (i) provide, maintain, monitor, secure, debug, customize and optimize our Services; and (ii) develop and improve our products and services.
Publicly Available Information to supplement the other personal information we hold about you in support of our sales and marketing activities.
We also use your personal information for the following purposes, as permitted by applicable law:
Compliance with Laws: To perform activities necessary to ensure compliance with applicable national, state, provincial and other applicable laws, and to respond to requests from government authorities.
Protection of Legal Interests: To protect the legal interests, health or safety of a user, us, or other third parties, such as in the event of a complaint or dispute, or to perform credit recovery procedures or credit assignments to authorized third parties.
Marketing Activities: As permitted by applicable law, including with your consent where required, we may use your contact information to provide you with marketing communications, promotional offers and updates on new products and services.
Special Events: If you register for and attend Sauce Labs events, such as SauceCon, Sauce Labs will process your personal information for the purposes of administering, securing, optimizing, and running the event, as well as improving on future events.
Merger or Sale: We may share certain personal information with certain parties in the context of actual or prospective ‘corporate events’ – for more information, see ‘To Whom Do We Disclose Your Personal Information?’ below.
We share your personal information as described below and in accordance with applicable law.
Service Providers: We employ certain of our affiliated and other unaffiliated companies and individuals to perform functions on our behalf, such as to send email, analyze data, provide marketing assistance, provide search results and links (including paid listings and links), process credit card payments, and provide customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Subsidiaries: We may share your personal information with our subsidiaries to help fulfill sales, respond appropriately to requests and to improve our and their services and business practices.
Event Sponsors: Sauce Labs works with various sponsors to hold special events such as SauceCon. If you consent and direct us to do so, we will share your personal information with these sponsors for purposes we will disclose before you provide your consent.
Parties involved in corporate events. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Sauce Labs, financing of Sauce Labs, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Sauce Labs as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
With Your Consent: Other than as set out above, we will obtain your consent as required by law before disclosing your personal information to a third party.
We maintain measures intended to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we use Secure Sockets Layer (SSL) software to encrypt your personal information
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Sauce Labs does not display third-party advertisements on its Services at this time.
If you have an account on our Services, please note that our Services give you access to a broad range of information about your account and your interactions with our Services for the limited purpose of viewing and, in certain cases, updating that information.
Under applicable laws, you may have rights to access, update, rectify, port or erase certain personal information that we have about you or restrict or object to certain activities in which we engage with respect to your personal information. To submit a request to exercise your rights to delete or access your personal information, please visit our privacy request webform and select the appropriate request type(s). Alternatively, and to submit a request to exercise all other rights available under applicable laws, please contact us using the details set out in ‘Amendments; Contact Us’ below and specify which right you would like to exercise. If you have such rights and your request complies with the requirements under applicable laws, we will give effect to your rights as required by law. We may request specific information from you to help us confirm your identity and process your request.
You can choose not to provide personal information to us. However, some features of our Services, such as your account profile, require that we collect some personal information about you.
If you do not want to receive marketing emails from us, please adjust your email preference settings by clicking here or click on the “opt-out” link in the communication. Even after you have opted out of receiving marketing emails from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues or any questions regarding a specific inquiry you made to us.
Our Services are not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.