Posted May 11, 2023

Privacy Policy


Last updated: 11 May 2023

In this Privacy Policy, we, Sauce Labs, describe our collection, use and disclosure of personal information received via the following channels:

  • Any websites, products, services and software that Sauce Labs Inc and its subsidiaries operate and in which we post a direct link to this Privacy Policy (collectively, our “Services”); and

  • Face-to-face, phone, email, mail or other business interactions with users of our Services and individual representatives of our customers, vendors or other businesses interested in our products and services.

This Privacy Policy does not apply to “Customer Data” as defined in the Sauce Labs Terms of Service. That is, all information, data, and other content, in any form or media, that is captured, submitted, transmitted, or otherwise processed by or on behalf of Customer via the Services, as well as the test logs, screen shots, videos and analytics reports generated for Customer in the course of Customer’s use of the Services, as may be further described in the Service-Specific Terms. We process personal information contained in Customer  Data on behalf of our customers under the terms and conditions of our Sauce Labs Customer Data Processing Addendum

If you are located in the European Economic Area (“EEA”), the United Kingdom or Switzerland (collectively, “EEA+”), please also see our Supplemental EEA+ Privacy Policy.

If you are a resident of California, please also see our Supplemental CCPA Privacy Policy.

If you have a visual disability, you may be able to use a screen reader or other text-to-speech or text-to-Braille tool to review the contents of this Privacy Policy.


This section regarding consent does not apply if you are based in the EEA+. 

If you access or use our Services or otherwise actively provide us with your personal information, you agree that we may collect, use and process your personal information as outlined in this Privacy Policy and as permitted by applicable laws. If you do not agree to the terms of this Privacy Policy, please do not use our Services or provide us with any personal information. 

What Types of Personal Information Do We Collect?

Information You Actively Submit: If you create an account with us, register for a free trial, order our Services, or contact or correspond with us for business purposes, we collect personal information about you and the company or other entity you represent, including the following:

  • Contact Data, which includes your name, title, username, organization, address, email address, phone number and fax number; 

  • Account Information, which includes your Contact Data and the details of the Services you have ordered or purchased from us and any billing address and payment card details you provide to us; and 

  • Correspondence Data, which includes your requests, comments, interests and any other information you actively provide to us. 

Information Passively Submitted on our Services: When you use our Services, we collect information from or about the computer, phone or other device on which you have installed or from which you access our Services, and information about your usage of our Services, including the following:

  • Technical Data: The Internet protocol (IP) address used to connect your device to the Internet; browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the phone number you used to call us if you call us.

  • Usage Data: The full Uniform Resource Locator (URL) clickstream to, through, and from our Services, including date and time; cookie number; Services you viewed; your searches on our Services; session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. 

Publicly Available Information: If you have identified yourself to us as a user of our Services or expressed interest in our products or services, we may collect personal information about you from publicly available sources including your organization and contact information. These publicly available sources include public profiles on company and professional networking websites.

How Do We Use Your Personal Information?

We use the following categories of personal information for the following purposes:

  • Contact Data to communicate with you in relation to your account.

  • Account Information to: (i) create an account for you or the organization for which you work; (ii) manage the account; and (iii) fulfill your orders for products and services.

  • Correspondence Data to respond to any specific comments or questions you may have.

  • Technical Data and Usage Data to: (i) provide, maintain, monitor, secure, debug, customize and optimize our Services; and (ii) develop and improve our products and services.

  • Publicly Available Information to supplement the other personal information we hold about you in support of our sales and marketing activities.

We also use your personal information for the following purposes, as permitted by applicable law:

  • Compliance with Laws: To perform activities necessary to ensure compliance with applicable national, state, provincial and other applicable laws, and to respond to requests from government authorities.

  • Protection of Legal Interests: To protect the legal interests, health or safety of a user, us, or other third parties, such as in the event of a complaint or dispute, or to perform credit recovery procedures or credit assignments to authorized third parties.

  • Marketing Activities: As permitted by applicable law, including with your consent where required, we may use your contact information to provide you with marketing communications, promotional offers and updates on new products and services.

  • Special Events: If you register for and attend Sauce Labs events, such as SauceCon, Sauce Labs will process your personal information for the purposes of administering, securing, optimizing, and running the event, as well as improving on future events.

  • Merger or Sale: We may share certain personal information with certain parties in the context of actual or prospective ‘corporate events’ – for more information, see ‘To Whom Do We Disclose Your Personal Information?’ below.  

To Whom Do We Disclose Your Personal Information?

We share your personal information as described below and in accordance with applicable law.

  • Service Providers: We employ certain of our affiliated and other unaffiliated companies and individuals to perform functions on our behalf, such as to send email, analyze data, provide marketing assistance, provide search results and links (including paid listings and links), process credit card payments, and provide customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Subsidiaries: We may share your personal information with our subsidiaries to help fulfill sales, respond appropriately to requests and to improve our and their services and business practices. 

  • Event Sponsors: Sauce Labs works with various sponsors to hold special events such as SauceCon. If you consent and direct us to do so, we will share your personal information with these sponsors for purposes we will disclose before you provide your consent.

  • Parties involved in corporate events. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Sauce Labs, financing of Sauce Labs, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Sauce Labs as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

  • Protection of Sauce Labs and Others: We disclose account information and other personal information when we believe it is appropriate to comply with the law; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Sauce Labs, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

  • With Your Consent: Other than as set out above, we will obtain your consent as required by law before disclosing your personal information to a third party.

What Security Measures Have We Implemented?

We maintain measures intended to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we use Secure Sockets Layer (SSL) software to encrypt your personal information

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What about Third-Party Advertisers and Links to Other Websites?

Sauce Labs does not display third-party advertisements on its Services at this time.

We may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Policy. We encourage you to learn about the privacy practices of those third parties.

Cookie Management

Sauce Labs uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. To learn more please visit our Cookie Policy.

How Can You Access and Correct Personal Information, and Exercise Other Rights?

If you have an account on our Services, please note that our Services give you access to a broad range of information about your account and your interactions with our Services for the limited purpose of viewing and, in certain cases, updating that information.

Under applicable laws, you may have rights to access, update, rectify, port or erase certain personal information that we have about you or restrict or object to certain activities in which we engage with respect to your personal information. To submit a request to exercise your rights to delete or access your personal information, please visit our privacy request webform and select the appropriate request type(s). Alternatively, and to submit a request to exercise all other rights available under applicable laws, please contact us using the details set out in ‘Amendments; Contact Us’ below and specify which right you would like to exercise. If you have such rights and your request complies with the requirements under applicable laws, we will give effect to your rights as required by law. We may request specific information from you to help us confirm your identity and process your request.

If you are located in the EEA+, please also see our Supplemental EEA+ Privacy Policy.

If you are a resident of California, please also see our Supplemental CCPA Privacy Policy.

Your Choices

You can choose not to provide personal information to us. However, some features of our Services, such as your account profile, require that we collect some personal information about you.

If you do not want to receive marketing emails from us, please adjust your email preference settings by clicking here or click on the “opt-out” link in the communication. Even after you have opted out of receiving marketing emails from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues or any questions regarding a specific inquiry you made to us.

You can set your browser to refuse cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For specific information on how to do so, please visit Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the Web site of its developer. However, because cookies allow you to take advantage of some of our Services’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to use any components of the Services that require you to sign in.


Our Services are not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Amendments; Contact Us

Our business changes constantly, and our Privacy Policy will also change. If we change, modify, add or remove portions of this Privacy Policy, we will provide you with notice of such updates as required by applicable law and upload the updated Privacy Policy to our website. You should check our website regularly to see any recent changes we may have made.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

If you have any questions or concerns about the contents of this Privacy Policy, please contact us at

© 2023 Sauce Labs Inc., all rights reserved. SAUCE and SAUCE LABS are registered trademarks owned by Sauce Labs Inc. in the United States, EU, and may be registered in other jurisdictions.