Enterprise Support
Experience unparalleled peace of mind with Sauce Labs Top-Tier Support, offering unmatched availability, lightning-fast responses, and dedicated experts for your most critical operations.
THE MOST TRUSTED NAME IN TESTING AND RELEASE ASSURANCE FOR TWO DECADES AND COUNTING
AURA operates across three pillars — author, test, analyze — spanning the full lifecycle from requirements through production monitoring. Each capability maps directly to an operational outcome.
Access our support team around the clock for any problem – big or small - no matter your time zone. With our streamlined response times and dedicated queue, you’ll get the answers you need at the speed you need them.
With 17+ years of experience in the testing realm, you’ll have industry expert advice at your fingertips to optimize your usage of our platform and help you achieve your business objectives.
Our support extends beyond issue resolution to focus on preventing problems and providing solutions tailored to your goals and environment. Stay ahead of the competition with Sauce Labs on your team.
How Sauce Labs Compares
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Designated Queue of Technical Account Managers
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24hr System Monitoring
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Resources
Report
217% ROI. $6.85M NPV. Payback in under six months. Risk-adjusted estimates for a composite org representative of interviewed customers.
Download the Forrester TEIValidation
46% improvement in code push frequency. 75%–100% reduction in testing bottlenecks. $200K annual savings from hardware test farm elimination.
Download the ESG ValidationResource Hub
Case studies, industry insights, guides, and more to help your team build the internal case.
Visit the blogYes. AURA authors tests from plain-language descriptions of intended behavior, then executes them across real and virtual devices. Engineers describe the outcome, and the platform writes and runs the test.
Anyone on the team. Non-technical contributors describe test scenarios in plain language, and AURA handles the rest. Engineers author natively in IDEs, trigger generation via API, or connect through an MCP server into tools like Claude Code or Cursor. Generated code saves directly to your local filesystem and fits into your existing CI/CD pipeline.
AURA generates tests from user intent rather than rigid step-by-step code, so tests stay resilient to interface updates. Maintenance is only needed when core application behavior changes, not every time a button moves.
No, the Sauce Labs platform is framework-agnostic and additive. Your current suite runs as-is. AURA layers on top and fills coverage gaps. No rewriting necessary.
Authoring at natural-language speed lets coverage scale with the volume and variability of AI-assisted development instead of trailing it.