Virtual Concurrent Sessions (VCS):

Access to a variety of software, including software test automation frameworks, personal computer operating systems and browser combinations, mobile device emulation and simulation software, and mobile device operating systems.

1. These Virtual Concurrent Session terms apply to the following Service Identifiers: Virtual Concurrent Session, Virtual Concurrent Session-EU-DE, Premium Virtual Concurrent Session. 

2. Virtual Concurrent Sessions are computing infrastructure with which Customers may use multiple simultaneous instances of web browser/operating system combinations and mobile device operating systems for pre-release testing of web and native mobile software applications (each instance, a “Virtual Concurrent Session”). 

3.  The number of Virtual Concurrent Sessions set forth on the Order Form represents the maximum number of Virtual Concurrent Sessions reserved for Customer’s simultaneous use at any given time during each month of the Customer’s subscription (“Reserved Concurrency”). Customer will be liable, and Sauce Labs reserves the right to invoice Customer for monthly peak usage in excess of the Reserved Concurrency at 1.5x Customer’s subscription price for the Reserved Concurrency.  

4.  If “EU” is indicated on Customer’s Order Form, Virtual Concurrent Sessions will be provided from computing infrastructure located in the European Union. 

5. Virtual Concurrent Sessions enable Customers to access and use a variety of software developed, owned, or provided by 3rd parties or their licensors, including software test automation frameworks, personal computer operating system and browser combinations, mobile device emulation and simulation software, and mobile device operating systems. Sauce Labs makes no commitments or guarantees regarding support for or availability of any specific 3rd party software in a Virtual Concurrent Session. Sauce Labs will use commercially reasonable efforts to make new versions of 3rd party software available for Customer use after they are made generally available by their manufacturer, and to maintain availability for as long as they are supported by the manufacturer.  Different Virtual Concurrent Session Service Identifiers may enable use of different 3rd party software, as described in our documentation and/or product marketing materials. Subscription to a Virtual Concurrent Session Service Identifier designated as ‘Premium’ is required to use MacOS 14 or iOS 17.5 and higher numbered versions of such 3rd party software.  If a future release of 3rd party software is modified, upgraded, or updated in a manner that requires hardware, other infrastructure, or network/system upgrades in order to operate, Sauce Labs may make such 3rd party software available only for an additional fee or only in a new Virtual Concurrent Session Service Identifier. 

6. All use of 3rd  party software is subject to Customer’s further agreement to and compliance with all applicable end user terms, including, without limitation: 

  6.1 By using Microsoft Corporation’s software, unless Customer has a direct license with Microsoft that applies to such use, Customer agrees to be bound by the Microsoft End User License Terms (which are available at https://saucelabs.com/doc/microsoft-end-user-license-terms); and 

  6.2 By using Apple, Inc.’s software, Customer agrees to be bound by the terms and conditions of the  Apple Software License Agreement(s) applicable to the Apple software used by Customer (a full list of which is available at https://www.apple.com/legal/sla/).  

7. Pricing for Virtual Concurrent Sessions is based on an expected use for testing in Apple software that does not exceed 50% of the Reserved Concurrency.

Real Devices:

Access to sequentially shared (i.e., “public”) real mobile devices, or dedicated (i.e., “private”) real mobile devices procured to Customer’s specifications, made available in the cloud to execute live or automated tests using supported frameworks.

1. These Real Device terms apply to use of the following Services:  Private Device, Device Concurrent Session, Device Concurrent Session-Flex-EU. 

2. Device Concurrent Sessions are provided using sequentially shared (i.e., “public”) real mobile devices (a “Public Device”) or dedicated (i.e., “private”) real mobile devices (a “Private Device,” and together with a Public Device, a “Real Device”). Sauce Labs retains ownership of all devices used  to deliver Real Device Services. 

3.  The number of Device Concurrent Sessions set forth on the Order Form represents the maximum number of Public Devices reserved for Customer’s simultaneous use at any given time during each month of the Customer’s subscription (“Reserved Concurrency”).  

4.  The number of Private Devices set forth on the Order From represents the number of Private Devices that will be provided to Customer for Customer’s sole use during the term of Customer’s subscription. 

5.  If “EU” is indicated on Customer’s Order Form, Device Concurrent Sessions will be provided from Real Devices located in the European Union. 

6.  In conjunction with Real Devices, Customer will use certain software (including related support, maintenance, and documentation) developed, owned, or provided by third parties or their licensors. Use of such third party software is subject to Customer’s further agreement to and compliance with all applicable end user terms and conditions.

7.  For any test run on an Apple device (each, an “Apple Test”), Customer represents and warrants that it has an active and valid registered Apple Developer Account under its iOS Developer Program License Agreement with Apple at the time any such Apple Test is run. Customer appoints Sauce Labs as its Authorized Developer (as defined in the Apple Developer Program License Agreement) for the duration of all Apple Tests and understands that Customer is responsible to Apple for all actions Sauce Labs undertakes in connection with each Apple Test. 

8.  Sauce Labs makes no commitments or guarantees regarding support for or availability of any particular model of Real Device, operating system, or version thereof. Customer may request any Android operating system version to be installed on Private Devices starting from Android 8.0 or higher provided that the requested Android version is officially supported by the applicable device model. Sauce Labs provides Apple Private Devices with the latest publicly available iOS version. Provisioning of Apple Private Devices with older iOS versions is dependent on availability.

9.  Customer may request a Private Device operating system upgrade any time once the following two conditions are met: (a) the software provider has made the upgrade available and (b) the upgrade has been officially approved for use by Sauce Labs. Operating system downgrades are not possible.

10.  Customer may exchange up to 20% of the Private Devices set forth in an Order Form no more than once each annual Subscription Term. Sauce Labs will use commercially reasonable efforts to provide the requested device(s) in the Customer’s Private Device fleet within 4 weeks after notification.

Sauce AI Platform:

Access to Sauce Labs’ unified technology platform that integrates the generative AI models, data management layers, APIs, and other supporting tools necessary to enable Sauce AI applications.

1. Customer must maintain a Sauce AI Platform subscription in order to utilize any Sauce AI application.  

2. Sauce AI Platform utilizes foundational generative AI models provided by one or more third parties listed as sub-processors of Sauce Labs in the Sauce Labs Trust Center at https://trust.saucelabs.com/. 

3. Sauce Labs will not use Customer Data to train generative AI models. Sauce Labs may access Customer Data submitted to a Sauce AI application for the following purposes, and Customer instructs Sauce Labs to process its Customer Data for these purposes: (a) to provide the Sauce AI Platform and AI applications to Customer; (b) to generate  predictive insights for use by Sauce AI applications utilized by Customer. Customer Data will be used solely to provide the Sauce AI Platform and Applications to Customer and Sauce Labs will not use Customer Data to create or enhance models, features, or provide insights for other customers or third parties.

4. Customer understands that personal data is not required for Sauce AI inputs and will refrain from including personal data in such inputs, including but not limited to inputs in open-ended natural language query tools (i.e. chat agent). Customer inputs must comply with the Sauce Labs Acceptable Use Policy (available at https://saucelabs.com/doc/acceptable-use-policy), and with any applicable third party acceptable use policy described in the trust and compliance documentation applicable to Sauce AI applications.  

5. Due to the nature of generative AI, outputs may be unpredictable, inaccurate, or incomplete. Customer is solely responsible for evaluating the accuracy, relevance, and fitness for purpose of all Sauce AI outputs before relying on or making use of such outputs. Customer assumes all responsibility for the outputs generated by a Sauce AI application and, as between Sauce Labs and Customer, such outputs are Customer Data. 

Sauce AI for Insights 

Access to dedicated AI capability using natural language queries to analyze data generated through Customer’s use of applicable Sauce Labs Services and provide AI-driven insights to identify root causes of test failures, surface patterns, and recommend actions to optimize test execution and drive workflow efficiency.

1. Use of Sauce AI for Insights is currently limited to data generated through use of Sauce Labs’ Virtual Concurrent Session, Visual and Real Device Services. Customer usage of Sauce AI for Insights is limited to 150 queries per user per day.

2. Customer must maintain a Sauce AI Platform subscription for the duration of their Subscription Term for Sauce AI for Insights.  

3. Sauce AI for Insights utilizes foundational generative AI models provided by the third party listed as the Sauce AI Platform sub-processor of Sauce Labs in the Sauce Labs Trust Center at https://trust.saucelabs.com/.  

4.  Sauce Labs will not use Customer Data to train generative AI models.  Sauce Labs may access Customer Data submitted to a the Sauce AI for Insights application for the following purposes, and Customer instructs Sauce Labs to process its Customer Data for these purposes: (a) to provide Sauce AI for Insights to Customer; (b) to generate predictive insights for use by Sauce AI applications utilized by Customer. Customer Data will be used solely to provide Sauce AI Applications to Customer and Sauce Labs will not use Customer Data to create or enhance models, features, or provide insights for other customers or third parties.

5. Customer understands that personal data is not required for Sauce AI for Insights inputs and will refrain from including personal data in such inputs.  Customer inputs must comply with the Sauce Labs Acceptable Use Policy (available at https://saucelabs.com/doc/acceptable-use-policy), and with any applicable third party acceptable use policy described in the trust and compliance documentation applicable to Sauce AI applications. 

6. Due to the nature of generative AI, outputs may be unpredictable, inaccurate, or incomplete.  Customer is solely responsible for evaluating the accuracy, relevance, and fitness for purpose of Sauce AI outputs before relying on or making use of such outputs. Customer assumes all responsibility for the outputs generated by a Sauce AI application and,  as between Sauce Labs and Customer, such outputs are Customer Data. 

Enterprise Support Plans:

Paid support plans that provide higher levels of service, faster response times and priority access to support to help Customers maximize their Sauce Labs investment.

1. These Enterprise Support terms apply to the following Services: Professional Support; and Premium Support.  

2. Sauce Labs uses a three tier severity level classification:

-Severity 1 (Outage) 

-Severity 2 (Urgent/High)

-Severity 3 (Medium)

A full description of Sauce Labs severity levels can be found at: https://saucelabs.com/doc/support-policy-severity-levels.  

3. Enterprise Support Plans include the following entitlements and initial response times:

Professional

Entitlements - Professional support plans include the following entitlements: virtual agent support, 24 hour system monitoring, access to the Sauce Labs support portal, video conferencing support, and designated customer success agents.  

Initial response times - Professional support is provided Monday-Friday between the hours of 12am-5pm Pacific-Standard Time (PST).  Initial response times for Professional support plans are as follows: Severity 1 - 2 hours; Severity 2 - 4 hours; and Severity 3 - 8 hours.

Premium

Entitlements - Premium support plans include all entitlements provided for Professional support plans plus a designated queue of technical account managers and a private Slack channel.

Initial response times - Premium support is provided 24 hours per day / 7 days per week. Initial response times for Premium support plans are as follows: Severity 1 - 1 hour; Severity 2 - 4 hours; Severity 3 - 6 hours.

4. Enterprise Support Plans are provided in accordance with the Support Policies set forth at https://saucelabs.com/doc/support-policy.  Customer is required to designate no less than two (2) and no more than three (3) persons with the skillset and Customer knowledge required to determine the Severity Level of a support issue, provide a complete and accurate description of an issue, oversee support case activity, and collaborate with Sauce Labs on resolution. Sauce Labs reserves the right to review Customer’s Severity Level designation and adjust such designation upon reasonable grounds. All requests for support must be submitted to Sauce Labs’ support portal located at https://support.saucelabs.com.  

5. Customer agrees to provide Sauce Labs with timely assistance and access to data and information necessary to reproduce and/or debug a submitted issue and to conduct diagnostic or troubleshooting activities. 

6. Sauce Labs will use commercially reasonable efforts to accommodate Customer’s maintenance windows, milestones and deliverable commitments as such are communicated to Sauce Labs upon initial submission of a support ticket.

Premium Consulting Services: 

Annual subscription to premium consulting services designed to assess, optimize, and scale Customer’s test automation frameworks using Sauce Labs’ Services. Includes both strategic planning and hands-on guidance with options for workshops, assessments and implementation coaching.

1. Premium Consulting Services consist of package of consulting services intended to achieve specific outcomes and founded on four (4) interconnected core components and tailored to Customer’s unique needs:

Kickstart Services - focused on implementation best practices and support for streamlining and troubleshooting use of Sauce Services. Sessions will be scheduled in advance for delivery within the first 30 days of the Subscription Term. Expected consultant time investment of not more than 40 hours in total during Subscription Term. 

Framework Fit Check - focused on the improvement of frameworks and avoidance of common pitfalls. Sessions will be scheduled in advance. Expected consultant time investment of not more than 80 hours in total during Subscription Term.  

Optimization -  focused on Customer’s development of a streamlined, scalable, and maintainable automation pipeline. Sessions will be scheduled in advance. Expected consultant time investment of not more than 80 hours in total during Subscription Term. 

Test Engineering Transformation - focused on achieving production-grade automation maturity and long-term strategy alignment. Access to Test Engineering Transformation consulting services begins at the completion of the first three components (Kickstart Services, Framework Fit Check, and Optimization). Individual consulting sessions of up to two (2) hours in length can be scheduled at least 48 hours in advance, subject to Sauce Labs’ availability, for up to 20 hours total per month.  Expected consultant time investment of not more than 80 hours in total during Subscription Term. 

2. Premium Consulting Services are designed to deliver outcomes over the course of the Subscription Term and not a specific number of hours of consultant time. Actual hours spent in achieving outcomes may vary. The expected consultant time investments described above are guidelines to set expectations regarding the anticipated maximum amount of time needed to achieve the outcome. Sauce Labs’ obligation to continue the delivery of Premium Consulting Services ends on the Subscription End Date unless renewed.

3. All Premium Consulting Services will be delivered remotely, hosted by Sauce Labs using its preferred platform.  Once scheduled, rescheduling of any session is subject to Sauce Labs’ availability.  Customer is responsible for ensuring the participation of relevant Customer personnel in Premium Consulting Services sessions, as well as for providing all necessary Customer information and resources reasonably required to enable the effective delivery of the Premium Consulting Services.

4. No Sauce Labs Technology, Intellectual Property Rights, or work products are assigned or transferred to Customer pursuant to the Premium Consulting Services, however Customer is free to use the resulting recommendations, best practice guidance, and other know-how based outcomes as it sees fit.

Advisory Services:

Advisory services to support Customer’s adoption and use of the Sauce Labs Services and achievement of Customer’s test strategy goals.

1. Advisory Services consist of a package of advisory services to be provided by Sauce Labs personnel during the Subscription Term.   Each Advisory Services package will be based on maximums of ninety (90) hours of service delivery effort per twelve (12) months, and seven and one half (7.5) hours of service delivery effort per month. Un-utilized Advisory Services hours will expire on the last day of the Subscription Term.  

2. Advisory Services hours may be used to receive a variety of services tailored to Customer’s needs in a customized plan and may include initial assessment and planning, implementation services, training sessions, technical consultation, monthly service reviews, and quarterly business reviews. 

3. Customer is responsible for ensuring the participation of relevant Customer personnel in Advisory Services sessions, as well as providing all necessary information, access to systems, and resources required to enable the effective delivery of the Advisory Services.

4. All Advisory Services will be delivered remotely.

Technical Workshops - Package

Subscription to a series of technical workshops to support Customer’s use of the Sauce Labs Services.

1. Technical Workshops - Package consists of a series of technical workshops to be provided by Sauce Labs personnel during the Subscription Term.  Each Technical Workshops - Package will be based on a maximum of ten (10) workshops during a twelve (12) month period.  Individual workshops will not exceed two (2) hours in length. Un-utilized Technical Workshops will expire on the last day of the Subscription Term.

2. Customer may select any combination of Technical Workshops from Sauce Labs’ offered topics. 

3. Technical Workshops must be scheduled  at least two (2) weeks in advance to ensure availability.  Technical Workshops may be canceled at least forty-eight (48) hours prior to their scheduled start time. 

4. Customer is responsible for ensuring the participation of relevant Customer personnel in Technical Workshops and for providing all necessary information, systems access, and resources required to enable the effective delivery of the Technical Workshops.

5. Technical  Workshops will be delivered remotely via a video conferencing platform acceptable to Sauce Labs.  

Technical Workshops - Individual

Single technical workshops designed to support Customer’s use of the Sauce Labs Services.

1. Individual Technical Workshops will not exceed two (2) hours in length.  Customers purchasing individual Technical Workshops will be provided up to that number of Technical Workshops set forth on Customer’s Order Form. Un-utilized Workshops will expire on the last day of the Subscription Term.

2. Customer may select any Technical Workshop from Sauce Labs’ offered topics. 

3. Technical Workshops must be scheduled  at least two (2) weeks in advance to ensure availability.  Technical Workshops may be canceled at least forty-eight (48) hours prior to their scheduled time. 

4. Customer is responsible for ensuring the participation of relevant Customer personnel in Technical Workshops, and for providing all necessary information, systems access, and resources required to enable the effective delivery of the Technical Workshops.

5. Technical  Workshops will be delivered remotely via a video conferencing platform acceptable to Sauce Labs.  

Sauce Performance: 

Access to front end performance data analytics tools and performance data, in connection with use of subscribed Virtual Concurrent Sessions for automated tests.

1.  Sauce Performance uses only data generated through testing using Virtual Concurrent Sessions and the Chrome browser.

2.  Sauce Performance requires a subscription to Virtual Concurrent Sessions and is not available with Headless Concurrent Sessions.

3.  Pricing for Sauce Performance is a monthly add-on fee per subscribed Virtual Concurrent Session.

IPSec VPN:

Access to an IPSec VPN interface capable of supporting one IPSec VPN tunnel for secure access to Virtual Concurrent Sessions. Requires Customer implementation of a compatible IPSec VPN solution.

1.  IPSec VPN may only be used to access Virtual concurrent Sessions.

2.  IPSec VPN requires Customer implementation of a compatible IPSec VPN solution.

Headless Concurrent Session:  

Access to a supported browser running on Linux in a container made available in the cloud to execute automated tests using supported frameworks.

1.  Provided using computing infrastructure located in North America.

Sauce Visual:

Sauce Visual provides an advanced, asynchronous pixel-by-pixel image comparison solution that integrates seamlessly with existing automation frameworks. Designed to run exclusively on Sauce Labs’ infrastructure (Virtual Concurrent Sessions or Real Devices), it enables efficient visual testing with ignored regions across all desktop and mobile web applications. 

1.  Sauce Visual is provided in units, each of which allows Customer to capture a maximum of 10,000 screenshots per month using the Sauce Visual Interface (each a “Snapshot”). Unused Snapshots expire automatically at the end of each month.  If Customer’s usage exceeds the subscribed quantity of Snapshots (i.e. the number of subscribed units multiplied by 10,000 Snapshots) in any month, then Customer may be invoiced for the number of additional units needed to meet Customer’s total usage for that month. Such additional units will be invoiced at 1.5x Customer’s current Sauce Visual unit subscription price. 

2. Use of Sauce Visual requires a concurrent subscription to either Virtual Concurrent Sessions (VCS) or Real Devices.

Backtrace [Error Reporting]

1.  User Subscriptions are required for each unique registered user to the Backtrace platform. User Subscriptions are sold depending on the type of game the user will be debugging. Standard Support is included in the User Subscription.

2.  Unless otherwise set forth on the Order Form, Instances will have a quota of:

1 million monthly errors

90 days retention; and

100GB of storage.

3.  Additional capacity is available either on demand or via pre-purchase.

Mobile App Distribution-Enterprise Public:

Access to Sauce Labs’ App Distribution Platform deployed on a secure Enterprise public cloud to enable application distribution, beta testing, and an internal app store. The Enterprise Public package includes:

Custom app retention for up to 1 year

SSO integration

Access to service integrations

Customization for beta testers (landing page/email/QR)

Management from API

Unlimited uploads

1000 unique apps

5000 beta testers

5TB Downloads per month

1.  Customers purchasing Mobile App Distribution- Enterprise Public will be provided access to the Mobile App Distribution Service via a firewall protected multi-tenant database supporting single sign-on (SSO).

2. Customer is hereby permitted to include Personal Data in the Customer Data associated with Customer's use of the Mobile App Distribution-Enterprise Public Service and the Sauce Labs DPA applies in accordance with its terms – together with any SCCs described therein that may apply to any Restricted Transfers(s) (i.e., as and where applicable, the standard contractual clauses approved by the European Commission pursuant to implementing Decision (EU) 2021/914) and/or those same standard contractual clauses as varied by the UK Information Commissioner’s International Data Transfer Addendum to those clauses). 

3. Customer is solely responsible for ensuring that Customer’s use of Mobile App Distribution-Enterprise Public Service complies at all times with Customer’s privacy policy(ies), notice(s) or equivalent transparency statement(s) and all applicable laws (including applicable Data Protection Laws).  

4. Customer is responsible for compliance with all applicable third party licenses, terms, and other  requirements or restrictions relevant to its application(s).

Mobile App Distribution-Private Cloud:

Access to Sauce Labs’ App Distribution Platform deployed on a single-tenant private AWS instance dedicated to a single customer  to enable application distribution, beta testing and an internal app store. Mobile App Distribution-Private Cloud package includes:

Custom App retention up to 1 year

SSO integration

Access to service integrations

Customization for beta testers (landing page/email/QR)

Management from API

Unlimited uploads

Unlimited unique apps

Unlimited beta testers

10TB Downloads per month

1. Customers purchasing Mobile App Distribution-Private Cloud will be provided a separate instance of the Mobile App Distribution Service providing a single tenant database, dedicated firewall, and single sign-on (SSO). Mobile App Distribution-Private Cloud can be provided from any Amazon Web Services (AWS) region.

2. Customer is hereby permitted to include Personal Data in the Customer Data associated with Customer’s use of the Mobile App Distribution-Private Cloud Service and the Sauce Labs DPA applies in accordance with its terms – together with any SCCs described therein that may apply to any Restricted Transfers(s) (i.e., as and where applicable, the standard contractual clauses approved by the European Commission pursuant to implementing Decision (EU) 2021/914) and/or those same standard contractual clauses as varied by the UK Information Commissioner’s International Data Transfer Addendum to those clauses). 

3. Customer is solely responsible for ensuring that Customer’s use of the Mobile App Distribution-Private Cloud Service complies at all times with Customer’s privacy policy(ies), notice(s) or equivalent transparency statement(s) and all applicable laws (including applicable data protection laws). 

4. Customer is responsible for compliance with all applicable third party licenses, terms, and other  requirements or restrictions relevant to its application(s).

Mobile App Distribution-Private Cloud-Advanced:

Access to Sauce Labs’ App Distribution Platform deployed on a single-tenant private AWS instance to enable application distribution, beta testing and an internal app store.  Customer provides their own object storage for storage of the app(s) to be distributed. Mobile App Distribution-Private Cloud-Advanced package includes:

Custom App retention for up to 1 year

SSO integration

Access to service integrations

Customization for beta testers (landing page/email/QR)

Management from API

Unlimited uploads

Unlimited unique apps

Unlimited beta testers

Unlimited Downloads per month with Private Storage

1. Customers purchasing Mobile App Distribution-Private Cloud-Advanced will be provided a separate instance of the Mobile App Distribution Service providing a single tenant database, dedicated firewall, VPN access, and single sign-on (SSO) provided from any high-availability Amazon Web Services (AWS) location.

2. Customer is hereby permitted to include Personal Data in the Customer Data associated with Customer’s use of the Mobile App Distribution-Private Cloud-Advanced Service and the Sauce Labs DPA applies in accordance with its terms – together with any SCCs described therein that may apply to any Restricted Transfers(s) (i.e., as and where applicable, the standard contractual clauses approved by the European Commission pursuant to implementing Decision (EU) 2021/914) and/or those same standard contractual clauses as varied by the UK Information Commissioner’s International Data Transfer Addendum to those clauses). 

3. Mobile App Distribution-Private Cloud-Advanced includes Customer-hosted private storage capabilities, enabling Customers to store their applications in their own Amazon Simple Storage Solution (Amazon S3). Customer is solely responsible for security within their private storage environment and for all fees associated with the utilization of that private storage environment. 

4. Customer is solely responsible for ensuring that Customer’s use of the Mobile App Distribution-Private Cloud-Advanced Service complies at all times with Customer’s privacy policy(ies), notice(s) or equivalent transparency statement(s) and all applicable laws (including applicable data protection laws).

5. Customer is responsible for compliance with all applicable third party licenses, terms, and other  requirements or restrictions relevant to its application(s).

Axe DevTools for Mobile

Access to a toolset provided by Deque Systems including a mobile application to test and fix accessibility issues in native mobile applications and a web-based dashboard to view and manage results.

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Axe DevTools for Mobile with Axe Assistant Package

Access to a toolset provided by Deque Systems including a mobile application to test and fix accessibility issues in native mobile applications and a web-based dashboard to view and manage results (Axe DevTools for Mobile) packaged with an AI-powered chatbot (axe Assistant) providing guidance on code-level implementation and answers to accessibility questions within the developer’s workflow.

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Axe DevTools Extension with Axe Assistant for Microsoft Teams Package or Slack Package

Access to a browser extension provided by Deque Systems streamlining accessibility testing using browser extensions for Chrome, Edge, and Firefox. Packaged with the axe Assistant AI-powered chatbot integrated into Microsoft Teams or Slack, as determined by Customer, allowing licensed Microsoft Teams or Slack users to ask digital accessibility questions via a direct message, thread, or channel. 

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https:

//www.deque.com/help-center/?utm_campaign=help-center. 

Axe Assistant for Microsoft Teams or Slack

Access to the axe Assistant functionality integrated into Microsoft Teams or Slack, as determined by Customer, allowing licensed Microsoft Teams or Slack users to ask digital accessibility questions via a direct message, thread or channel. 

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Axe DevTools for Web

Access to a SaaS toolset provided by Deque Systems, to test and fix accessibility issues in web-based applications.  

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Axe DevTools Extension

Access to a browser extension streamlining accessibility testing. Functionality includes: Automated Testing used to conduct full HTML page tests using lightweight browser extensions for Chrome, Edge, and Firefox; and Intelligent Guided Tests (IGTs) used to perform semi-automated tests.

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Axe DevTools Linter

Access to a tool providing integrated and automated accessibility source code scanning throughout the development phase, from UI development and Pull Request (PR) to Continuous Integration (CI) processes, to identify accessibility defects.

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Axe Monitor

Access to tools to scan digital ecosystems for accessibility using the axe-core ruleset, enabling Customer to configure a regularly scheduled crawling engine across its websites. 

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Deque Data License

Access to a structured knowledge base allowing Customer’s chatbot to deliver more relevant, accurate, and expert-backed guidance tailored to Customer’s specific ecosystem. 

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

Deque University - Full Curriculum Access Unlimited

Access to an extensive curriculum of self-guided online courses covering a range of topics, including accessibility fundamentals, platform-specific accessibility, role-based topics, and IAAP certification prep courses. Acts as an on-demand library to answer Customer’s accessibility questions.

1. These Deque Service Specific Terms apply to the following Service Identifiers: Axe DevTools for Mobile, Axe DevTools for Mobile with Axe Assistant Package; AxeDev Tools Extension with Axe Assistant for Microsoft Teams Package; Axe Dev Tools Extension with Axe Assistant for Slack Package; Axe Assistant for Microsoft Teams; Axe Assistant for Slack; Axe DevTools for Web; Axe DevTools Extension; Axe DevTools Linter; Axe Monitor; Deque Data License; and Deque University - full Curriculum Access Unlimited. 2. Axe DevTools for Web is provided by Deque Systems Inc. (“Deque”) and is subject to the Deque Software License Terms-axe products located at https://www.deque.com/terms-of-use/axe-devtools-online/ unless Customer has a substitute written agreement in place with Deque, in which case that written agreement will govern. 3. Support is provided by Deque via https://www.deque.com/help-center/?utm_campaign=help-center. 

AutonomIQ

Access to autonomous low-code platform for software testing and quality assurance.

1. These AutonomIQ Service Specific Terms apply to the following Service Identifiers: AutonomIQ On-Premises Software License, AutonomIQ On-Premises User License, and AutonomIQ Cloud Software License.

2. AutonomIQ On-Premises Software License and AutonomIQ On-Premises User License are sold in tandem.

Minimum term of one (1) year