Sauce Labs, Inc. Terms of Service
Service-Specific Terms

Customer’s use of Services provided by Sauce Labs is subject to the Sauce Labs Terms of Service, or such other written master services agreement entered into by and between Customer and Sauce Labs (the “Agreement”), as well as the following additional Service-Specific Terms (the “Service-Specific Terms”).  All capitalized terms used herein but not defined shall have the meaning set forth in the Agreement.  

These Service-Specific Terms provide product descriptions for each of the Services provided by Sauce Labs, as well as specific additional terms related to Customer’s use of each of the Services purchased by Customer via an Order Form. In the event of a conflict between the Agreement and these Service-Specific Terms, these Service-Specific Terms shall control.

Service Name and Description

Service-Specific Terms

Virtual Concurrent Sessions (VCS):

Access to a specified concurrent number of supported browser/operating system combinations or a supported emulated/simulated mobile device, in a virtual machine made available in the cloud to execute live or automated tests using supported frameworks.




The number of Virtual Concurrent Sessions purchased by Customer, as set forth on the Order Form, represents the aggregate concurrent number of simultaneous sessions that will be made available to Customer, regardless of operating system.  

  1. Pricing for Virtual Concurrent Sessions is based on an expected use for testing in Apple operating systems or simulated Apple devices not to exceed 50% of subscribed capacity at any given time. Material deviation from this 50% target may result in the need to increase Customer’s pricing per Virtual Concurrent Session upon renewal.
  2. Virtual Concurrent Sessions may be reallocated from or to a different region once per quarter, up to a maximum of 100 Virtual Concurrent Sessions per request, with such reallocation being effective within five (5) business days of Sauce Labs’ receipt of request.
  3. Sauce maintains separate Service SKUs for VCS provided using computing infrastructure located in N. America or in Germany. Location of Customer’s VCS computing infrastructure will be as set forth on Customer’s order form.

Sauce Performance: 

Access to front end performance data analytics tools and performance data, in connection with use of subscribed Virtual Concurrent Sessions for automated tests.




Sauce Performance uses only data generated through testing using Virtual Concurrent Sessions and the Chrome browser.

  1. Sauce Performance requires a subscription to Virtual Concurrent Sessions and is not available with Headless Concurrent Sessions.
  2. Pricing for Sauce Performance is a monthly add-on fee per subscribed Virtual Concurrent Session.  

Device Concurrent Sessions:

Access to a supported shared real mobile device made available in the cloud to execute live or automated tests using supported frameworks.




Target availability for Device Concurrent Sessions is 99% per calendar month, excluding scheduled downtime (
see Maintenance Windows for the Sauce Labs Data Centers for schedule), emergency maintenance, and downtime caused by matters beyond Sauce Labs’ reasonable control.

Private Devices:  

Access to a supported dedicated real mobile device procured to customer specifications and made available in the cloud to execute live or automated tests using supported frameworks.




Target Availability of Private Devices is 99% per calendar month, excluding scheduled downtime (see
Maintenance Windows for the Sauce Labs Data Centers for schedule), emergency maintenance, and downtime caused by matters beyond Sauce Labs' reasonable control.

  1. Sauce Labs retains ownership of all devices used to deliver Private Device Services pursuant to any Order Form.
  2. Customer may exchange up to 20% of the Private Devices set forth in an Order Form no more than once each quarter. Sauce Labs shall provide the requested device(s) in the Private Device pool within 4 weeks after notification.
  3. Customer may request any Android Operating System version to be installed on the Private Devices starting from Android 5.0 or higher with the restriction that the requested OS version is officially supported by the device model.
  4. Sauce Labs provides devices with the latest publicly available iOS version. Provisioning of devices with older iOS versions cannot be guaranteed and is dependent on availability.
  5. Customer may request an operating system upgrade any time once the following two conditions are met: (a) the software provider has made the upgrade available and (b) the upgrade has been officially approved for use by Sauce Labs. Sauce Labs will perform such upgrade within two (2) business days after notification by Customer.
  6. In general, operating system downgrades are not possible.
  7. Private Devices are commonly available, consumer-grade, and for consumer use smartphones and tablet computers (e.g. Samsung Galaxy S9). Custom devices or specialty devices designed and used for commercial purposes are not available.

IPSec VPN:

Access to an IPSec VPN interface capable of supporting one IPSec VPN tunnel for secure access to Virtual Concurrent Sessions. Requires Customer implementation of a compatible IPSec VPN solution.




1.  IPSec VPN may only be used to access Virtual concurrent Sessions.

2.  IPSec VPN requires Customer implementation of a compatible IPSec VPN solution.

Headless Concurrent Session:  

Access to a supported browser running on Linux in a container made available in the cloud to execute automated tests using supported frameworks.




1.  Provided using computing infrastructure located in North America.

2.  Target availability of Headless Concurrent Sessions is 99.5%per calendar month excluding scheduled downtime (see Maintenance Windows for the Sauce Labs Data Centers for schedule), emergency maintenance, and downtime caused by matters beyond Sauce Labs’ reasonable control.

Visual Component:

Access to Concurrent Sessions made available in the cloud to execute automated visual tests of web user interface (UI) components across supported browsers and resolutions. Includes ten Concurrent Browsers and 100,000 Snapshots per month. Additional Snapshots or Concurrent Browsers sold separately.




If Customer’s use of Visual Component exceeds purchased Snapshots in any given month, Sauce Labs may invoice Customer in arrears for the excess usage at the rate of $0.008 per Snapshot per month.

Availability commitments and service credits under Sauce Labs’ enterprise service level and support terms do not apply to Visual Component.

API Fortress On-Premises Licensed Install:

A container and key that allows Customer to self-deploy and host the API Fortress Service with all features, including API function testing, monitoring, load testing, and mocking.




None

API Fortress On-Premises User License:

User seat(s) available for Customer’s self-hosted deployment of API Fortress On-Premises Licensed Install.




None.

API Fortress Cloud User License: 

Access to a single paid user account on the API Fortress cloud-based platform, which includes functional testing and monitoring.




API Fortress Cloud platform does not currently support load testing or mocking.

AutonomIQ On-Premises Software License:

AutonomIQ platform deployed on Customer’s virtual private cloud




Minimum term of one (1) year.

  1. Requires a minimum of one (1) AutonomIQ On-Premises User License.

AutonomIQ On-Premises User License:

AutonomIQ named user license for use on Customer’s AutonomIQ On-Premises instance.




Minimum term of one (1) year.

  1. Requires AutonomIQ On-Premises Software License.

AutonomIQ Cloud Software License:

Use of the AutononIQ SaaS platform hosted on a per seat or per named user basis.




Minimum term of one (1) year

TestFairy Private Cloud:

TestFairy Platform deployed on Customer’s virtual private cloud and including application distribution, in-app bug reporting, crash reporting, and an internal app store that connects to the Sauce Labs Real Device Cloud




Provided via a dedicated set of servers specific to Customer.

  1. Use of the TestFairy Private Cloud may require the installation of the TestFairy software development kit (the “SDK”) within Customer’s mobile application (the “Application”). The SDK allows Customer to record video streams or other end user activity within the Application and can be configured by Customer to collect log data, device information, and feedback submitted by an end user (together, the “Incident Data”) to assist with bug and crash identification, analysis, and correction.  The Incident Data is collected solely for Customer’s use and is not utilized by Sauce Labs for any other purpose.  If such data will include Personal Data relating to data subjects resident in the European Economic Area, the United Kingdom, or Switzerland, Sauce Labs will enter into standard contractual clauses for controller-to-processor data transfers upon request.
  2. The TestFairy service is intended to be used to distribute Customer’s Application to end users in a testing capacity only and should not be utilized to distribute Customer’s Application to end users who are not engaged by Customer as testers of the Application.
  3. When Customer’s Application contains the SDK, Customer is required to notify end users, in compliance with applicable law, regarding Customer’s data collection practices and Sauce Labs’ role, via the TestFairy SDK, as a subprocessor with respect to such data.  Customer is solely responsible for ensuring that such notification, and Customer’s use of the SDK, complies at all times with Customer’s privacy policy and all applicable laws of the jurisdictions within which Customer operates.  
  4. Sauce Labs makes tools available to allow Customer to mask any personal data or other sensitive information that may be captured using the SDK.  Customer is solely responsible for utilizing these masking tools and Sauce Labs shall have no liability to Customer or any end-user as a result of Customer’s failure to implement or maintain these tools.  
  5. If Customer elects to distribute an Application containing the SDK via any public distribution platform, such as the Apple App Store, Google Play, or similar third-party platform (a “Third Party Distribution Platform”), Customer is solely responsible and liable for continued compliance with such Third Party Distribution Platform’s guidelines and requirements.
  6. The licensing provisions set forth in Customer’s agreement with Sauce Labs are hereby amended as necessary to include the right for Customer to sub-license the SDK for the limited purpose of distributing Customer’s Application via a Third Party Distribution Platform.

TestFairy Platform:

Use of the TestFairy SaaS platform hosted on a per seat or per named user basis that includes application distribution, in-app bug reporting, crash reporting, and an internal app store that connects to the Sauce Labs Real Device Cloud


  1. Use of the TestFairy Platform may require the installation of the TestFairy software development kit (the “SDK”) within Customer’s mobile application (the “Application”). The SDK allows Customer to record video streams or other end user activity within the Application and can be configured by Customer to collect log data, device information, and feedback submitted by an end user (together, the “Incident Data”) to assist with bug and crash identification, analysis, and correction.  The Incident Data is collected solely for Customer’s use and is not utilized by Sauce Labs for any other purpose.  If such data will include Personal Data relating to data subjects resident in the European Economic Area, the United Kingdom, or Switzerland, Sauce Labs will enter into standard contractual clauses for controller-to-processor data transfers upon request.
  2. The TestFairy service is intended to be used to distribute Customer’s Application to end users in a testing capacity only and should not be utilized to distribute Customer’s Application to end users who are not engaged by Customer as testers of the Application.
  3. When Customer’s Application contains the SDK, Customer is required to notify end users, in compliance with applicable law, regarding Customer’s data collection practices and Sauce Labs’ role, via the TestFairy SDK, as a subprocessor with respect to such data.  Customer is solely responsible for ensuring that such notification, and Customer’s use of the SDK, complies at all times with Customer’s privacy policy and all applicable laws of the jurisdictions within which Customer operates.  
  4. Sauce Labs makes tools available to allow Customer to mask any personal data or other sensitive information that may be captured using the SDK.  Customer is solely responsible for utilizing these masking tools and Sauce Labs shall have no liability to Customer or any end-user as a result of Customer’s failure to implement or maintain these tools.  
  5. If Customer elects to distribute an Application containing the SDK via any public distribution platform, such as the Apple App Store, Google Play, or similar third-party platform (a “Third Party Distribution Platform”), Customer is solely responsible and liable for continued compliance with such Third Party Distribution Platform’s guidelines and requirements.
  6. The licensing provisions set forth in Customer’s agreement with Sauce Labs are hereby amended as necessary to include the right for Customer to sub-license the SDK for the limited purpose of distributing Customer’s Application via a Third Party Distribution Platform.

TestFairy Additional Users:

Single user license to access either Customer’s TestFairy Private Cloud instance or Customer’s TestFairy Platform account.




Additional User licenses required for each user above that number set forth on Customer’s order form.  

TestFairy Additional Applications:

Single Android, iOS, PC or Mac application added to Customer’s TestFairy Private Cloud instance or Customer’s TestFairy Platform Account.




Additional application license required for each application above that number set forth on Customer’s order form.