My grandmother used to say, ‘There’s more than one way to bake a cake.’ It’s a softer version of the more famous idiom involving feline taxidermy, but for our purposes, it’s a better metaphor. You can bake a cake without some of the key ingredients like sugar or eggs and it is still technically a cake. It just won’t taste as good as my grandmother’s cake did. Similarly, in the software world, we could deploy a product that is technically free of defects and bugs but still provides a poor user experience. This is where we need to redefine the true meaning of quality.