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Error-free code? Wishful thinking. No matter how carefully you code, bugs are inevitable. Unintentional coding issues, unexpected tool interactions, and environment-specific glitches can all introduce errors that disrupt performance and impact user experience.
That’s where modern crash and error reporting tools, like Sauce Error Reporting, come in. While bugs are inevitable, having the right tools ensures your business can quickly find and fix them, helping you deliver a smoother, more reliable experience for your customers. Let’s explore the advantages of error reporting and see how leading enterprises - like Roblox and Perfect World - use Sauce Labs to build high-quality apps that keep users engaged.
Benefits of Error Reporting
First, let cover some of the key benefits of incorporating error reporting into your software development life cycle:
Reduce customer attrition: Application crashes and persistent issues frustrate users and erode their trust. Without quick resolution, these errors can drive users to churn, which can cost your business big.
Track critical events: Comprehensive error reporting enables your team to distinguish isolated incidents from widespread, high-impact issues. This helps teams allocate resources more efficiently and resolve the most pressing problems first.
Identify underlying trends: Analyzing error reporting data enables teams to track recurring issues, identify patterns, and address scalability challenges before they impact operations.
Speed up development: Continuous error reporting equips DevOps teams with the insights they need to address issues during development, preventing delays and reducing post-release fixes.
Pinpoint the root cause faster: Root cause identification helps teams uncover underlying issues, enabling them to implement lasting solutions rather than temporary workarounds.
Check out our article, Error Reporting: Improving Outcomes with Proactive Identification, to explore even more benefits of effective error reporting.
Error Reporting in Real Life
Modern error reporting goes beyond detecting issues — it’s about delivering seamless, reliable user experiences. Here’s how five leading enterprise companies are leveraging Sauce Error Reporting to mitigate crash rates and scale their applications.
Roblox: Scaling Error Reporting for a Seamless Gaming Experience
To keep up with its growth, online gaming company Roblox needed an error reporting solution that could scale to support its 10 million+ players, offer cross-platform support, and help prioritize critical crashes.
Sauce Labs’ powerful error reporting tools helped Roblox deliver:
Faster, more accurate crash identification: Sauce Labs’ Flame Graphs visualizes the most frequent unstable code-paths to enable faster, more accurate identification and response.
Smarter issue organization and filtering: The Roblox team can efficiently sort issues by status, relevant fingerprints, and even related crashes with different metadata for faster debugging.
Seamless collaboration: Developers can assign ownership, track issues, and gain real-time visibility into crashes, ensuring faster resolution and accountability.
With these capabilities, Roblox ensures a smooth, high-quality experience for its players while minimizing time its engineers spend troubleshooting.
Team 17: Accelerating Crash Detection and Resolution
Independent games label Team 17 needed a quicker, more efficient way to identify and resolve crashes. Their previous process required the QA team to detect, document, and report issues to programmers, who would then fix them and send them back for retesting — creating significant delays and consuming the QA team’s valuable time.
Since switching to Sauce Error Reporting, Team 17 can now:
Automate crash alerts: Developers get instant insights into what happened, why, and its impact — eliminating the need for QA to manually document crash reports.
Accelerate issue resolution: Faster identification and debugging allow for quicker turnaround on crash fixes.
Refocus QA on game quality: With automated crash detection, Team 17’s QA team can spend more time testing and improving gameplay instead of troubleshooting performance issues.
Today, Team 17 benefits from minimized manual reporting, streamlined workflows, and better overall game development efficiency.
Nimble Giant: Enhancing QA and Product Development
Previously, game developer Nimble Giant relied on players to manually submit log files when encountering issues. This process not only created a poor user experience but also failed to aggregate reports with the same fingerprint, resulting in unresolved bugs often slipping through the cracks.
Since implementing Sauce Error Reporting, Nimble Giant has experienced:
Improved issue tracking: The team can now effortlessly monitor new issues, track known errors, and manage the volume of unique and critical bugs, ensuring nothing gets overlooked.
Fingerprint-based filtering: With call stacks, crash dumps, and logs centralized in one convenient dashboard, Nimble Giant can more easily group and tag recurring issues for better organization.
Faster resolution times: With newfound visibility into error volume, user impact, and root cause analysis, the company can quickly identify and address significant errors.
With Sauce Labs’ automated crash collection and intelligent analytics, Nimble Giant receives real-time notifications when issues arise, allowing for faster triaging, debugging, and an overall improved player experience.
Perfect World: Streamlining Crash Reporting and Optimizing User Experience
Game development company Perfect World struggled with a slow, homegrown QA solution that led to poor player experiences and incomplete, delayed crash reporting. To enhance gameplay and gain real-time, actionable insights into critical bugs, the company needed a faster, more efficient error reporting system. Enter Sauce Labs.
With Sauce Error Reporting, Perfect World transformed its error reporting process, enabling their team to work more efficiently and resolve issues faster:
Improved UX: Previously, players had to wait for a lengthy crash upload process. Now, crashes resolve almost instantly with lightweight "microdump" files that capture key data, providing a better player experience.
Complete crash information: No more missing reports and missing information. Engineers now receive full dump files and call stacks for faster debugging.
Confident prioritization: Analytics helps internal teams prioritize fixes based on error volume, user impact, shared platforms, or individual games.
By automating crash reporting and streamlining debugging, Sauce Labs enables Perfect World to deliver a smoother, more reliable gaming experience that keeps players happy and coming back for more
Scalable Error Monitoring for Enterprise Applications
Small bugs shouldn’t cause big problems. Scalable error reporting ensures minor problems are addressed before they escalate.
From gaming companies like Roblox and Team 17 to financial platforms like FactSet, businesses across many industries rely on Sauce Error Reporting to detect, analyze, and resolve issues faster. Automated crash reporting, intelligent analytics, and streamlined workflows help enterprise engineering teams focus on delivering exceptional user experiences instead of getting bogged down by debugging.
Looking to prioritize app stability and reliability at your company? Learn how Sauce Error Reporting can help your team mitigate crash rates and fix errors fast.
