Welcome back to the new Sauce Labs series ‘Every Experience Matters Stat of the Week.”
In last week’s edition, we mentioned that about a quarter of consumers encounter an error or bug every day. While this indicated that errors are quite common overall, we didn’t dive deeper into how a customer may react when encountering those bugs. Are customers as forgiving as we might hope? Sadly, that is not the case. The results are dubious, to say the least.