It is important to BW-Bank that the app guarantees all functions at all times. Firstly, app users may suffer monetary losses if certain features cannot be used. Secondly, the products and services off ered by BW-Bank are subject to strict regulatory provisions applicable to financial institutions.
Furthermore, it is very important to BW-Bank that customers trust the app, which is why it is crucial that the user interface is adaptable to various devices and screen sizes. The complexity of the app is increased by the fact that different users have different authorisations (with regard to the type of security that they can manage using the app, for example).
Due to the app’s high level of complexity, a purely manual test process is not sufficient to ensure the quality of the app. In particular, this is because it involves a professional and heterogeneous customer base that uses a wide range of devices. The focus is therefore on automating as many test scenarios as possible and continuously implementing these scenarios on various device models.
To this end, the app is tested on Android and iOS devices. Internal company security regulations prescribe specific requirements that a cloud test provider must meet. Following a comprehensive internal evaluation process, the offer submitted by Sauce Labs best met the requirements.
In order to meet the special requirements, implement test automation with broad device coverage and comply with specific security regulations, BW-Bank uses a hybrid solution provided by Sauce Labs. This solution enables BW-Bank to access both a private cloud with the key devices, which can only be accessed by BW-Bank employees, and the Sauce Labs Public Cloud, which offers a large number of test devices. The BW-Bank Service Center can reproduce and simulate customer issues here.