Selenium Support From Sauce Labs

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Sauce Labs offers support via forums, web tickets, email, and phone. Get help installing, configuring, optimizing, and running Sauce OnDemand, Sauce IDE and RC, and the Selenium open source project. Sauce Labs' Extra Hot, Hot, and Medium Support Packages deliver diagnosis and patch notifications along with access to leading developers and super users of the Selenium community. Sign up today and receive two free tickets so we can help you start testing!

For more information, contact a Sauce Labs representative at sales@saucelabs.com.

Support
Packages		 Extra Hot Hot Medium
Annual Support Fee Contact Sales $3k/yr (per Selenium user) $1.5k/yr (per Selenium user)
Support Coverage Selenium, General Sauce IDE, Sauce RC only Sauce IDE, Sauce RC only
Initial Response time 2 hours 12 hours 36 hours
Service Tickets Unlimited Unlimited 12 per year
Hours 24 x 7 Business Hours (9am-8pm EST) Business Hours (9am-8pm EST)
Emergency Patches Yes No No
Telephone Support Yes Yes No

Customers may upgrade from Medium or Hot to Extra Hot support.

Sauce Labs is committed to the Selenium community by contributing back to the open source project for inclusion in future releases. Co-founded by the original creator of Selenium, Sauce Labs is a leader in the global Selenium community.

Support policy