Selenium support from Sauce Labs

Sauce Labs offers support for Selenium testing software via forums, web tickets, email and phone support. Get help installing, configuring, optimizing, and running Selenium IDE and RC. Sauce Labs Mild, Medium, Hot and Extra Hot Sauce Support Packages deliver diagnosis and patch notification along with access to our professional forums moderated by leading developers and super users of the Selenium community.

For more information, contact a Sauce Labs representative at support@saucelabs.com.

Support
Packages
Mild Medium Hot Extra Hot
Annual Support Fee $0 $0k-5k/yr $5k-10k/yr Contact Sales
Term N/A 1 year, annual subscription 1 year, annual subscription 1 year, annual subscription
Initial Response time No SLA 24 hours 4 hours 2 hours>
Service Tickets 2 free 10 per year Unlimited Unlimited
Hours Business Hours (9am-8pm EST) Business Hours (9am-8pm EST) Business Hours (9am-8pm EST) 24 x 7
Emergency Patches no no no yes
Telephone Escalation no yes yes yes
Upgrades available on
sauce labs website
patch notification patch notification patch notification

Sauce Labs is committed to the Selenium community, contributing back to the open source project for inclusion in future releases. Co-founded by the original creator of Selenium, Sauce Labs is a leader in the global Selenium community.

Support policy