Selenium Support From Sauce Labs
User Resources: Documentation | Forums
Sauce Labs offers support via forums, web tickets, email, and phone. Get help installing, configuring, optimizing, and running Sauce OnDemand and the Selenium open source project. Sauce Labs' Extra Hot, Hot, and Medium Support Packages deliver diagnosis and patch notifications along with access to leading developers and super users of the Selenium community. Sign up today and receive two free tickets so we can help you start testing!
For more information, contact a Sauce Labs representative at sales@saucelabs.com.
| Support Packages |
Extra Hot | Hot | Medium |
|---|---|---|---|
| Annual Support Fee | Contact Sales | $3k/yr (per Selenium user) | $1.5k/yr (per Selenium user) |
| Support Coverage | Selenium, General | ||
| Initial Response time | 2 hours | 12 hours | 36 hours |
| Service Tickets | Unlimited | Unlimited | 12 per year |
| Hours | 24 x 7 | Business Hours (9am-8pm EST) | Business Hours (9am-8pm EST) |
| Emergency Patches | Yes | No | No |
| Telephone Support | Yes | Yes | No |
Customers may upgrade from Medium or Hot to Extra Hot support.
Sauce Labs is committed to the Selenium community by contributing back to the open source project for inclusion in future releases. Co-founded by the original creator of Selenium, Sauce Labs is a leader in the global Selenium community.