Selenium support from Sauce Labs
Sauce Labs offers support for Selenium testing software via forums, web tickets, email and phone support. Get help installing, configuring, optimizing, and running Selenium IDE and RC. Sauce Labs Mild, Medium, Hot and Extra Hot Sauce Support Packages deliver diagnosis and patch notification along with access to our professional forums moderated by leading developers and super users of the Selenium community.
For more information, contact a Sauce Labs representative at support@saucelabs.com.
| Support Packages |
Mild | Medium | Hot | Extra Hot |
|---|---|---|---|---|
| Annual Support Fee | $0 | $0k-5k/yr | $5k-10k/yr | Contact Sales |
| Term | N/A | 1 year, annual subscription | 1 year, annual subscription | 1 year, annual subscription |
| Initial Response time | No SLA | 24 hours | 4 hours | 2 hours> |
| Service Tickets | 2 free | 10 per year | Unlimited | Unlimited |
| Hours | Business Hours (9am-8pm EST) | Business Hours (9am-8pm EST) | Business Hours (9am-8pm EST) | 24 x 7 |
| Emergency Patches | no | no | no | yes |
| Telephone Escalation | no | yes | yes | yes |
| Upgrades | available on sauce labs website | patch notification | patch notification | patch notification |
Sauce Labs is committed to the Selenium community, contributing back to the open source project for inclusion in future releases. Co-founded by the original creator of Selenium, Sauce Labs is a leader in the global Selenium community.